FAQS
Tel: +1 800-407-5354
E-Mail: info@elegantcoffee.com
503 E 61st St.
Chicago, IL 60637
Free standard shipping
on all orders $50+
Our support team is
here for you every day.
FAQ General Information
What is the best way to store my coffee?
For optimal freshness, our recommendation is to keep the coffee at room temperature in an airtight container or a bag with a gas release valve, designed to keep in freshness.
Where do you roast your coffee?
Where do you get your coffee from?
We currently source all of our coffee from Ethiopia. We have a family farm, where we row and tend to the coffee ourselves. We then ship it to the U.S. for roasting.
Where can I learn more about coffee?
We have a blog and add new articles and videos regularly. The blog can be found here, and here are a few articles to start: Different Kinds Of Coffee, How To Make The Perfect Espresso, Different Sizes Of Grinds
I haven't received my item. What can I do?
If you have not received your item, please contact us here via our contact form. We will look into the issue and work to resolve it quickly.
How do I buy your coffee?
To purchase coffee, please browse Our Shop.
Do you work with wholesalers, suppliers, retailers or do events?
Why was my order cancelled?
We may terminate or suspend an order, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
What are the terms of account creation?
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Service or account termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
What laws govern this website?
These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Will there be any changes to the Terms Of Service?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
What information do you collect?
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Name
- Email address
- Telephone number
- Address
Does this website use cookies?
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Do you work with Third Parties?
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Could my personal information be disclosed to law enforcement?
We will disclose your Personal Information only where required to do so by law or subpoena.